Privacy Policy

OUR POLICIES

Privacy policy

Holy Crab Delivery adheres to full PCI compliance by verified merchant services of Authorized.net and Bank of America.

Protecting your private information is our priority. This Statement of Privacy applies to www.holycrabdelivery.com and Holy Crab Delivery and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to Holy Crab Delivery include www.holycrabdelivery.com and Holy Crab. The Holy Crab website is a seafood delivery and pickup site. By using the Holy Crab website, you consent to the data practices described in this statement. 

Collection of your personal information 

To better provide you with products and services offered on our Site, Holy Crab may collect personally identifiable information, such as your solely for a secure PCI compliant transaction:   

 – First and Last Name 

 – Mailing Address 

 – E-mail Address 

 – Phone Number 

 – Delivery Address 

If you purchase Holy Crab’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. 
 
Holy Crab may also collect anonymous demographic information, which is not unique to you, such as your: 

 – Age 
 – Gender 

WHAT WE DO NOT COLLECT:
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you about services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American

Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with is:

Authorize.net Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/

Use of your personal information

Holy Crab collects and uses your personal information to operate its website(s) and deliver the services you have requested. Holy Crab may also use your personally identifiable information to inform you of other products or services available from Holy Crab and its affiliates.

Sharing your information with third parties

Holy Crab does not sell, rent, or lease its customer lists to third parties. 

Holy Crab may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Holy Crab, and they are required to maintain the confidentiality of your information. 

Holy Crab may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Holy Crab or the site; (b) protect and defend the rights or property of Holy Crab; and/or (c) act under exigent circumstances to protect the personal safety of users of Holy Crab, or the public.

Automatically collected data

Information about your computer hardware and software may be automatically collected by Holy Crab. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Holy Crab website. 

Use of Cookies

The Holy Crab website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.   

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Holy Crab pages, or register with Holy Crab site or services, a cookie helps Holy Crab to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Holy Crab website, the information you previously provided can be retrieved, so you can easily use the Holy Crab features that you customized. 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Holy Crab services or websites you visit.

Right to deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 

  • Delete your personal information from our records; and 
  • Direct any service providers to delete your personal information from their records. 

 Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; 
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; 
  • Debug to identify and repair errors that impair existing intended functionality; 
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 
  • Comply with the California Electronic Communications Privacy Act; 
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 
  • Comply with an existing legal obligation; or 
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

Children under the age of thirteen

Holy Crab does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Email communications

From time to time, Holy Crab may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Holy Crab or click on a link therein. 

 If you would like to stop receiving marketing or promotional communications via email from Holy Crab, you may opt-out of such communications by clicking on the UNSUBSCRIBE button.

Changes to this statement

Holy Crab reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Holy Crab welcomes your questions or comments regarding this Statement of Privacy. If you believe that Holy Crab has not adhered to this Statement, please contact Holy Crab at: 

Holy Crab Delivery 

1831 Ponce de Leon Blvd. 

Coral Gables, Florida 33134 

Email Address: 

info@holycrabdelivery.com 

Telephone number: 

305-781-4808

 
Effective as of October 01, 2020